Shipping Policy
Effective Date: April 07, 2025
At Rocks to Radiance, we strive to get your orders to you as quickly and efficiently as possible. This Shipping Policy outlines our shipping process, timelines, and options for orders placed through our ecommerce website, [Your Website URL], hosted on Wix.
1. Processing Time
All orders are processed within 3-5 business days (Monday through Friday, excluding U.S. federal holidays). Once your order is placed, we’ll prepare it for shipment from our facility. You’ll receive a confirmation email with tracking information once your order has shipped.
2. Shipping Method
We proudly ship all orders via the United States Postal Service (USPS). Depending on your location and the items ordered, we may use USPS First Class Mail, Priority Mail, or other USPS services to ensure timely delivery.
3. Shipping Destinations
We currently only ship to addresses within the United States. I
4. Shipping Rates
We offer free shipping to addresses in the continental US. For other locations please contact us.
5. Delivery Time
Once your order ships, delivery times vary depending on your location:
-
USPS First Class Mail: Typically 2-5 business days.
-
USPS Priority Mail: Typically 1-3 business days.
Please note that these are estimated delivery times provided by USPS and may be affected by factors beyond our control, such as weather, holidays, or carrier delays.
6. Order Tracking
After your order ships, you’ll receive a tracking number via email. You can use this number on the USPS website (usps.com) to monitor your package’s progress.
7. Lost or Delayed Shipments
If your order hasn’t arrived within the estimated delivery window, please check your tracking information first. If there’s an issue, contact us at [Your Email Address] within 30 days of shipment, and we’ll work with USPS to resolve it.
8. Incorrect Shipping Information
Please double-check your shipping address before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you need to update your address after placing an order, contact us immediately at [Your Email Address], and we’ll do our best to assist before the order ships.
9. Contact Us
Have questions about your shipment? Reach out to us at:
Rocks To Radiance
​
We’re here to ensure your shopping experience is smooth from checkout to delivery!